Analysis of total quality management system in a Ugandan textile mill.

Abstract

In this report, the Quality Management of a Ugandan Textile Mill was Studied through interviews, questioners and, evaluation of past records in production and marketing departments. The study focused on TQM approach in a Ugandan Textile Mill in all functions at all levels of the organization mainly along the production section. This study was mainly carried by industry visit. process mapping, data collection, analysis of the data, result and discussion of the analysis and conclusion. In this case study, Uganda Fishnet Manufacturers Limited was examined and the results for a different year have been discussed. The study shows that the concept or TQM in Uganda Fishnet Manufacturers Limited (UFM) is based on the first defective ratio, double check, customer claim. productivity, inventory, and supplier performance. The Present Quality Management system in UFM did not successful achieve the target even though UFM had a Quality system for a long time. This is due to the improper planning of the organization, and lack of continuous training and education of the employees. Finally, is it hoped that the results from the study could contribute to the researcher future improvement.