Abstract:
ABSTRACT
The study investigated how coordination mechanisms drive quality
service delivery in Uganda’s local governments. Using an interview
guide, data were collected from 24 participants of Uganda’s local governments and analyzed through thematic content analysis. Findings indicated that coordination mechanisms drive quality service delivery in
Uganda’s local governments. Practically, it is manifest that organizations
should be aware of the importance of coordination mechanisms on
quality service delivery and strive to execute policies crucial for coordination mechanisms to deliver quality services. In addition, local governments that manage their dependencies (coordination) have better
chances of survival. This study empirically extends the limited research
on coordination and quality service delivery to the local government
sector, an area least considered in the literature. Further, it demonstrates
that coordination mechanisms are very important in the quality service
delivery processes. Methodologically, the findings suggest that in a wider
sense, the framework linking coordination to service quality in local
government sector can be investigated from a qualitative angle.
