Browsing Department of Tourism and Hospitality Management by Subject "Employee empowerment"

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The impact of employee empowerment on customer satisfaction in the hospitality industry :

Nyayuki, Christine (Busitema University, 2022)

This study examines the relationship between employees’ empowerment and customers’ satisfaction in the hotel industry a case study of Serena in Uganda. Based on extant empowerment literature, perceived employee satisfaction, ...
The impact of employee empowerment on service quality :

Apio, Sandra (Busitema University., 2022-04)

The study was carried out with the purpose of examining the impact of employee empowerment on service quality in Soroti hotel. The objectives for the study was to determine the effect of autonomy, decision making involvement, ...

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