Abstract:
This study examined the effect of human resource management on service delivery. The study was guided by the following objectives notably, to examine the effect of capacity building on service delivery, to assess the effect of employee motivation on service delivery, and to examine the effect of performance management on service delivery. The study used a cross sectional research design, and a quantitative approach. Data were collected from 60 employees from different departments as a target population with the sample size of 52 employees from different departments such as administration, finance, health, education, production and marketing and lastly works. Data were collected with the aid of closed ended questionnaire and statistical package for social sciences was employed for analyzing data from which frequency tables, descriptive statistics (mean and standard deviation), reliability, validity, correlation, and regression results were obtained. The study findings revealed that there is a positive and a significant effect of capacity building on service delivery; employee motivation on service delivery; and performance management on service delivery. Finally, the study concludes that there is a strong predictive power that the dimensions of human resource management contribute towards enhancing service delivery in PDLG.
