Digitalisation and citIzen engagement in Uganda:

Abstract

This study examined the effect of digitalisation on citizen engagement in Pallisa District Local Government (PDLG), with a focus on three key constructs: digital infrastructure, digital value chain, and digital skills & competence. The objectives of the study were to assess the effect of digital infrastructure on citizen engagement, examine the effect of the digital value chain on citizen engagement, and establish the effect of digital skills and competence on citizen engagement. The study was anchored on the Task–Technology Fit (TTF) theory, which posits that technology is most effective when aligned with the tasks users need to perform. A cross -sectional research design was employed, and data were collected from 52 respondents using a structured questionnaire measured on a five-point Likert scale. Descriptive and inferential statistics, including correlation and regression analyses, were used to analyze the data. The findings revealed that digital infrastructure, digital value chain, and digital skills & competence all had positive and significant effects on citizen engagement. Specifically, digital infrastructure was found to facilitate access and usability of e-governance platforms (r = 0.539, p < 0.01), the digital value chain improved responsiveness and integration of service delivery systems (r = 0.712, p < 0.01), and digital skills and competence enabled citizens to effectively utilize digital platforms for participation (r = 0.622, p < 0.01). Regression analysis further indicated that these factors collectively explain a significant portion of the variation in citizen engagement, highlighting their predictive relevance. The study concluded that enhancing citizen engagement in PDLGs requires holistic investment in digital infrastructure, strengthening of digital value chain processes, and development of citizens’ digital skills and competencies. Recommendations include expanding ICT infrastructure, integrating interoperable digital systems, and implementing digital literacy programs to foster inclusive, transparent, and responsive governance. The study contributes to the understanding of digitalisation as a driver of participatory local governance and provides practical guidance for policymakers seeking to improve citizen engagement in Ugandan district local governments.