The impact of management competence on service delivery in local governments :

Abstract

This research was aimed at assessing the impact of management competence on service delivery in local governments. The study was based on three main objectives which were: -to determine the effect of management capacity on service delivery, to determine the effect of managerial acumen on service delivery and to critically determine the effect of domain knowledge on service delivery. The researcher obtained a letter of introduction from Busitema University research unit, which was presented to the officer in charge of Pallisa Local Government where the researcher’s case study was based. The researcher used both qualitative and quantitative research designs with a sample of 30 respondents who included the staff of Pallisa local government. Qualitative data was obtained through questionnaires, interviews and observation while quantitative data was obtained through computation and analysis.