Abstract:
The internship exercise was carried out at Mandrill African safaris for eight weeks. The exercise was aimed at providing the internee with practical knowledge extracted from the theoretically knowledge got straight from lectures and concepts attained while in campus. Principles learnt in lectures are to equip the internee with competence to enable her to compete in the job market whereas the report is summarized as below.
The report consists of the internship background, materials and methods, tours and travel or hospitality plan, professional growth of student and conclusion and recommendation. The objectives of the internship were, to get acquainted with tourism and hospitality industry enterprises, to understand peculiarities of their operations and the role of team and carrying out their activities, to develop the ability to blend into the team, understand the structure and operations of the enterprise, to develop the capacity of analyzing, assessing and developing suggestions for business improvement.
The internee carried out activities such as itinerary designing, costing for a tour, article writing, passport and visa application, booking and reservations of hotels, air ticketing among others.
However, there was a number of challenges including few equipment-like computers and binoculars, small space at the office which lead to congestion, the distance from were l stayed to the office was also far which also made my internship a bit hard among others.
The internee also gained a lot of skills for example skills in tour guiding, reservations, listening skills, communication skills, air ticketing skills among others. Therefore, it was very vital for the internee to conduct industrial training such that she could get exposed to the working environment to cope up with the changes in environment.
