Training and employee performance in the hospitality industry in Uganda, a case study of Jinja crested crane hotel limited, Jinja city

Abstract

This study examined the effect of training practices on the employee performance of hotel industries in Uganda. The study applied a cross-sectional research design and quantitative approach. Data was collected from 50 as a target population, with an accessible unit of inquiry being 44 respondents consisting of managing directors, the ccountant, human resource, food and beverages, guests, chefs, security officers, receptionist and cleaners. Data was collected using a closed-ended questionnaire. A statistical package for social sciences was used for analyzing data from which frequency tables, descriptive statistics, reliability, validity, correlation, and regression results were obtained. The study findings revealed that fulfillment of training needs assessment seems more influential to employee performance with asignificant effectof training method. Moreover, the two variables were directly proportional in that the more the training, the more the employee performance. A substantialimpact between training content and employee performance, the two variables are directly proportional in that the more the training content, the more the employee performance in the hotel industries. Thereforea positive and significant effect exist between training need assessment and employee performance; training method and employee performance, and training content and employee performance. This study therefore, recommends that profitability improvement depends on a proper and impressive Board composition, audit committee, and separation of ownership and control.