The impact of electronic records management system on organisational performance:

Abstract

The increasing use of ICT in government operations has given an impetus to the generation of e-records. There exists much interest in organizations in use of technology-based systems to support records management processes, but the applications of such systems has shown to be problematic. This research is an investigation on the impact of Records Management system on organizational performance in Mbale district local government. The purpose of the study was to examine the contribution of electronic records management systems to the growth and development, and also areas of improvement to bolster electronic records management system to Mbale district local government. This investigation has been performed through the literature review and by performing a case study in Mbale district local government. It was shown that electronic records management systems have provided good results for achieving good results for achieving the records management goals of Mbale district local government. A more robust, technology based system of records management will be required to sustain the progress made by Mbale district local government. The study used questionnaire for data collection and 70 respondents is where we manage to get the relative data obtained. The study findings showed that perceived use of electronic record management systems had a positive impact. Throughout the implementation of the electronic records management system, there is need to have transparency and control so that the platform is not used or given less support by employees for other motives. The use of technology in business transactions has ascertained to be very impactful and saves a lot organizational resources. Through the use of systems, organizations are able to provide services throughout even in odd hours.