Public revenue management and service delivery in Uganda, a case of Pallisa district local government, Pallisa District

Abstract

This study examined the effect of public revenue management on service delivery. The study was guided by the following objectives notably, to examine the effect of public revenue planning on service delivery, to assess the effect of public revenue mobilization on service delivery, and to examine the effect of public revenue expenditure control on service delivery. The study used a cross sectional research design, and a quantitative approach. Data was collected from 60 employees from different departments as a target population with the sample size of 52 employees from different departments such as administration, finance, health, education, production and marketing and lastly works. Data was collected with the aid of closed ended questionnaire and statistical package for social sciences was employed for analyzing data from which frequency tables, descriptive statistics (mean and standard deviation), reliability, validity, correlation, and regression results were obtained. The study findings revealed that there is a positive and a significant effect of public revenue planning on service delivery; public revenue mobilization on service delivery; and public revenue expenditure control on service delivery. Finally, the study concludes that there is a strong predictive power that the dimensions of public revenue management contribute towards enhancing service delivery in PDLG.