Abstract:
This study examined the effect of employee motivation on financial performance of the hospitality industry. The study utilized a cross-sectional research design and quantitative approach. Data was collected from 60 as a target population with accessible unit of inquiry being 52 respondents consisting of cooks, managing directors, accountant, human resource, food and beverage, guests, receptionists, trainees and cleaners. Data was collected using a closed ended questionnaire and statistical package for social sciences was used for analyzing data from which frequency tables, descriptive statistics, reliability, validity, correlation and regression results were obtained. From the research the study findings revealed that having employee motivation increases on the customer satisfaction. The more the customers satisfaction the more the customers increase and hence more revenue is generated.
