Abstract:
The working conditions are important for effective management of job satisfaction of the
employees within an organization. Organizations which have suitable work environments,
including effective management of the performance appraisals have happier employees,
experience greater productivity, and also achieve organizational goals. This study examined the
relationships on work environment, performance appraisal management, and job satisfaction
among support at a public university in Uganda. In a cross-sectional survey study, a
questionnaire was conducted among 175 support staff of the university. The results suggest that
there is a relationship between work environment and job satisfaction at the university. However,
this relation was found to be mediated by the results further that revealed that the effectiveness of
performance appraisal management, suitability of work environment and job satisfaction at the
university was moderate. The study concludes that to achieve high job satisfaction among the
support staff, the work environment of the university should be enhanced to heighten job
satisfaction of employees. There should be deliberate effort to have Performance Appraisal
Management by encouraging employees to participate in the discussions during the process of
performance appraisal. In addition, the process should be conducted in such a way that
encourages feedback by the managers. It is recommended that workshops on effective
performance appraisal management, fair working conditions and workload allocation to both
support staff and administrative staff should be provided. The limitations and implications of the
study are also discussed.
