The effect of public revenue management on service delivery in local government :

Abstract

This study was to examine the effect of revenue management on service delivery in local governments. Specifically, the study sought to examine the effect of Public revenue planning on service deliver, to examine the effects of revenue mobilization on service delivery, and to examine the effects of revenue expenditure on service delivery in the Local Government. The study used a cross-sectional research design with a study population of 50 respondents. Data was collected from the 30 respondents using self-administered questionnaires as the key data collection instruments. The findings showed that Public Revenue Planning, revenue mobilization and revenue expenditure significantly affects service delivery in the Local Government. However, the study recommended that Pallisa District Local Government needs to make decisions based on the major priorities that satisfy the community needs in order to avoid public mistrust. Also, the organization should put more effort on training and equipping their staff for capacity building to enhance greater performance in satisfaction of their clients’ needs and expectations.