Citizen complaint submission system.

Abstract

This project is a web based system that can be accessed everywhere. This work was designed to aid the framework for an existing system which is manual having demerit of inaccuracy and poor performance. The system was implemented using HTML formatting language, MySQL database management for data management and PHP programming language for the server-side scripting. Citizens can login, and create complaints, view complaint details and track the status of their complaints. It has one Admin module where Admin can login and View all complaint details, assign the complaint to specific official to work on and check the status of assigned complain. Admin can Create, Update or Delete Officials details, View reports based on Prebuild Criteria. Officials can also check all complaints assigned to him, work on complaint and update the status of the complaint. Once Completed, Official can close the complaint and Citizen can view the complaint status and official’s comment as feedback. Marchington and Wilkinson (2005) defined method of handling complaint as a product of labor Relations environment in the 60s and 70s when there was a more explicit struggle for control in the workplace. This had two main effects. Firstly, it created the requirement for clear techniques so that all specialists knew and decides that oversee implicit rules and moves that may be made against them if these guidelines were charged. Besides, it prompted more prominent clarity and consistency of executive activities to determine the protests. Design and implementation of Citizen Complaint Submission system was to maintain an. effective and equitable complaint handling system which is easily accessible and offered to complainants (Citizens) at no charge. This project defines the policy and steps for handling and resolving complaints and also to appeal for unfavored situation and for this process to take place there must be an automation of the system that will be handle the complaints process which calls for Citizen Complaint Submission system.